
249
Index
360-degree customer profiles, 13, 14
A
Access control, 186
Actional, 106
Agile enterprises, 181
Agile methodology, 18
defined, 233
Agile processes, 62, 90, 105, 111, 127, 135, 143,
151, 158
Agile services, in broadband communications
firm case study, 98
Agility benefits, 4, 233
through governance, 18
Airplane pilot analogy, 27–29
Algorithmic component data matching services,
84
Altova, Inc., 184
AmberPoint service management technology,
99, 102, 184
Analysis, defined, 233
ANSI X12N83 format, 165
Application developer, 233
Application integration tools, 195–197
defined, 233
Application project manager, 233
Architecture
in automobile research firm case study, 16