SHIFTS

Index

Page numbers followed by f refer to figures.

A

• Accountability, 104
• Action(s), 224
  • beliefs out of sync with, 95–96
  • for transformation and success, 85–89
  • and values, 102, 104–105
• Allen, James, 18–19
• Alpuim, Margarida, 37–38
• Amazon, 103
• Anwar, M. F., 114
• Apathy, 180
• Appreciation, 169–170
• Arthur Andersen LLP, 112
• Associations, 35–36, 55–56
• Attitudes, 17–18
• Attribute bundle, 61
• Ayodele, David, 128

B

• The Bank of Montreal (BMO), 116
• Beeland, Rosa Lee, 18
• Behavior, 50–52, 111, 194
• Beliefs:
  • actions out of sync with, 95–96
  • anchored by insight and feelings, 73
  • formation of, 76–77
  • limiting, 31–32
  • shaped by religion, 194
• Ben & Jerry's Ice Cream, 119
• Biases, 108
• Bocelli, Andrea, 51
• Burchard, Brendon, 206
• Burkus, David, 49
• Burrell, Harriett, 142

C

• Calmness, 134–135
• Chand, Sam, 108
• Change:
  • adapting principles to, 90
  • in attitude, 17–18
  • enacting, 14
  • focus on, 70–72
  • inevitability of, 90
  • model for, see SHIFTS Process Model
  • resistance to, 30–31
  • in values, 100–101, 111–113
  • visualizing, 24–25
• Chicago Bears, 119
• Cho, David Yonggi, 1–2
• Choosing values, 101–102
• Clear, James, 89
• Collaboration, 204–206
• Communication, 163–164, 172–173
• Community impact exercise, 210–211
• Competency(-ies), 61–65
• Conferences, 54–55
• Conley, Chip, 144
• Connection, interpersonal, 174–175
• Core values, 117–119
• Covey, Stephen R., 114
• Croasmun, M., 23
• Cross-border partnerships, 201–207
• Cultural intelligence, 202–206
• Cultures:
  • built on doing the right thing, 102–103
  • differences among, 212
  • leading across, ...