100 SOF T WARE ENGINEERING AND TESTING
The ISO-9000 standard specifies quality-assurance elements in generic terms,
which can be applied to any business, regardless of the product or services being
offered. In order to register for one of the quality-assurance system models
contained in the ISO-9000, third-party auditors examine an organization’s quality
system and operations for compliance to the standard and for effective operations.
Upon successful audit, the organization receives a certificate from a registered body
represented by the auditors. Thereafter, semi-annual audits ensure conformance to
the standard.
The ISO-9000 standard views an organization as a set of interrelated processes.
In order to pass the criteria for ISO-9000 ...