Software Quality

Chapter 2Software Quality Factors (Attributes)

2.1 Complaints from the City Computer Club Members – an Introductory Mini Case

The City Computer Club was established by municipal corporations and public services' IT department managers. The discussion topic of club meeting was implementation experiences of members in their organizations.

Below is a transcription of part of the meeting.

• “Our new sales information system seems okay. The invoices and inventory records are correct, the discounts granted to our clients follow our very complicated discount policy precisely, but our new sales information system frequently fails. Recently, it has been failing at least twice a day, and each time for at least twenty minutes. Yesterday, it took an hour and half for us to get back to work…Just imagine how embarrassing this is to store managers…and Softbest, the software house that developed our computerized sales system, does not accept responsibility….”
• “Just a year ago, we launched our successful new product – RD-1, a police radar detector. The RD-1 firmware embedded in the product seemed to be the reason for its success. But, when we began planning the development of the European version of the product, RD-E1, we found out that the RD-1 firmware had only been partially documented, and the code, mostly written with no adherence to the company's work instructions. Consequently, the development department had to develop a new firmware, as almost no parts of the RD-1 design and programming ...