March 2018
Intermediate to advanced
720 pages
19h
English
Content preview from Software Quality
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 17Procedures and Work Instructions
17.1 Introduction – the Need for Procedures and Work Instructions
- “Why should we use SQA procedures and work instructions?”
- “Wouldn't it be better if every professional relied on his own experience and performed the task the best way he knows?”
- “What are the organizational benefits of forcing me to perform a task exclusively in the way specified by the company?”
Questions like these are frequently voiced by staff in most organizations. The answers uncover the challenge to be met by procedures and work instructions: Application of the organization's accumulated know-how, experience, and expertise.
SQA procedures and work instructions aim at:
- Performance of tasks, processes, or activities in the most effective and efficient way without deviating from quality requirements.
- Effective and efficient communication between the different teams involved in the development and maintenance of software systems. Uniformity in performance, achieved by conformity with procedures and work instructions, reduces misunderstandings that lead to software errors.
- Simplified coordination between tasks and activities performed by the various bodies of the organization. Better coordination translates into fewer errors.
This chapter will discuss the following topics:
- Procedures and work instructions and their conceptual hierarchy (Section 17.3)
- Procedures and procedure manuals (Section 17.4)
- Work instructions (Section 17.5)
- Procedures and work instructions: ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.