book

Software Quality

by Daniel Galin

March 2018

Intermediate to advanced

720 pages

19h

English

Wiley-IEEE Computer Society Press

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The Book StructureUnique Features of This BookThe Author's Former Book on SQAThe Book's AudienceThe Instructor's Guide

1.1 Software Quality and Software Quality Assurance – Definitions1.2 What is a Software Product?1.3 The Principles of SQA1.4 Software Errors, Faults, and Failures1.5 The Causes of Software Errors1.6 Software Quality Assurance Versus Software Quality Control1.7 Software Quality Engineering and Software EngineeringSummarySelected BibliographyReview QuestionsTopics for Discussion
2.1 Complaints from the City Computer Club Members – an Introductory Mini Case2.2 The Need for Comprehensive Software Quality Requirements2.3 Mc Call's Classic Model for Software Quality Factors2.4 The ISO/IEC 25010 Model and Other Alternative Models of Software Quality Factors2.5 Software Compliance with Quality FactorsSummarySelected BibliographyReview QuestionsTopics for Discussion
3.1 Introduction3.2 The Uniqueness of Software Quality Assurance3.3 Software Development, Maintenance, and SQA EnvironmentSummaryReview QuestionsTopics for Discussion
4.1 Introduction4.2 Top Management's Quality Assurance Activities4.3 Department Managers with Direct Responsibilities for Quality4.4 Project Management Responsibilities for Quality4.5 The SQA Unit and its Associated Players in the SQA System4.6 The Associated Players in the SQA SystemSummarySelected BibliographyReview QuestionsTopics for Discussion
5.1 First Area: Introductory Topics (Part I of the Book)5.2 Second Area: SQA Process Implementation Activities (Part II of the Book)5.3 Third Area: Product Assurance Activities for Conformance (Part III of the Book)5.4 Fourth Area: Process Assurance Activities for Conformance (Part IV of the Book)5.5 Fifth Area: Additional Tools and Methods Supporting Software Quality (Part V of the book)5.6 Sixth Area: Appendices (Part VI of the Book)5.7 The SQA Hall of Fame
6.1 Establishing SQA Processes6.2 Coordinating SQA Processes with Related Software ProcessesSummarySelected BibliographyReview QuestionsTopics for Discussion
7.1 Introduction7.2 The Process of Preparing an SQA Plan7.3 The SQAP Elements7.4 The Process of Preparing a Project Plan7.5 Jack Thanks his Department Manager – a Mini Case7.6 The Elements of the Project Plan7.7 Project Plans for Small Projects and for Internal ProjectsSummarySelected BibliographyReview QuestionsTopics for DiscussionAppendix 7.A Risk Management Activities and Measures
8.1 The CFV Project Completion Celebration – an Introductory Mini Case8.2 Introduction8.3 The Contract Review Process and its Stages8.4 Contract Review Evaluation Subjects8.5 Implementation of a Contract Review8.6 Contract Reviews for Internal ProjectsSummarySelected BibliographyReview QuestionsTopics for DiscussionAppendix 8.A: Proposal Draft ReviewAppendix 8.B: Contract Draft Review
9.1 This Time the Budget was Approved – an Introductory Mini Case9.2 Objectives of Cost of Software Quality Measurement9.3 The Classic Model of Cost of Software Quality9.4 The Scope of the Cost of Software Quality – Industry Figures9.5 An Extended Model for Cost of Software Quality9.6 Application of a Cost of Software Quality System9.7 Problems in Application of CoSQ MeasurementsSummarySelected BibliographyReview QuestionsTopics for Discussion
10.1 The Data Required for the SQA Model10.2 The SQA Model10.3 Application of the SQA Model for Comparing V&V PlansSummarySelected BibliographyReview QuestionsTopics for Discussion
11.1 Jeff's Troubles – an Introductory Mini-Case11.2 Introduction11.3 Objectives of Documentation Control Processes11.4 The Implementation of Documentation ControlSummarySelected BibliographyReview QuestionsTopics for Discussion
12.1 Introduction12.2 The Evaluation of Project Plans for Conformance12.3 The Evaluation of Project's Software Products for Conformance12.4 Evaluation of Project Products for Acceptability by the Customer12.5 The Evaluation of Project's Operation Phase Products for Conformance12.6 The Evaluation of Software Product by MeasurementsSummarySelected BibliographyReview QuestionsTopics for Discussion
13.1 Introduction13.2 The Happy Design Review – an Introductory Mini Case13.3 Formal Design Reviews (DRS)13.4 Peer Reviews13.5 Expert OpinionsSummarySelected BibliographyReview QuestionsTopics for Discussion
14.1 Introduction14.2 Joe Decided to Skip In-process Testing – an Introductory Mini-case14.3 Software Testing Strategies14.4 Requirement-Driven Software Testing14.5 Planning of the Testing Process14.6 Designing the Testing Process14.7 Implementation of the Testing Process14.8 Automated Testing14.9 Alpha and Beta Site Testing Programs14.10 Code Review Activities for the Programming and Testing PhasesSummarySelected BibliographyReview QuestionsTopics for Discussion
15.1 Introduction15.2 HR Software's Success - an Introductory Mini Case15.3 The Foundations of High-Quality Operation Services15.4 Software Maintenance Maturity Model – a Model for the Operation Phase15.5 Managerial Processes of Software Operation Quality AssuranceSummarySelected BibliographyReview QuestionsTopics for Discussion
16.1 What are Software Quality Metrics? – an Introduction16.2 Implementation of Software Quality Metrics16.3 Product Metrics and Their Classification16.4 Software Product Size Metrics16.5 Software Product Attribute MetricsSummarySelected BibliographyReview QuestionsTopics for DiscussionAppendix 16.A: FSM Method Implementation
17.1 Introduction – the Need for Procedures and Work Instructions17.2 Superbox Pays $9000 in Damages Due to Failing Support Center – a Mini Case17.3 Procedures and Work Instructions and Their Conceptual Hierarchy17.4 Procedures and Procedure Manuals17.5 Work InstructionsSummarySelected BibliographyReview QuestionsTopics for DiscussionAppendix 17.A: Design Review Procedure
18.1 Introduction18.2 The Evaluation of Life Cycle Processes and Plans for Conformance18.3 The Evaluation of the Required Environment for Conformance18.4 The Evaluation of Subcontractor Processes for Conformance18.5 The Evaluation of Software Process by Measurements18.6 The Assessment of Staff Skills and KnowledgeSummarySelected BibliographyReview QuestionsTopics for Discussion
Continual Improvement Requirement19.1 The “3S” Development Team – Revisited – an Introductory Mini Case19.2 Introduction19.3 The Corrective and Preventive Actions Process19.4 Organization for Preventive and Corrective ActionsSummarySelected BibliographyReview QuestionsTopics for Discussion
20.1 Introduction20.2 The Pharmax Tender – a Mini Case20.3 Benefits and Risks of Introducing External Performers20.4 Benefits and Risks of Using Readymade Software20.5 QA Activities for Assuring External Performers' Process Quality20.6 QA Activities for Assuring Quality of Readymade SoftwareSummarySelected BibliographyReview QuestionsTopics for Discussion
21.1 Software Process Metrics – an Introduction21.2 North Against South – Who'll Win this Time Round? – a Mini Case21.3 Software Development Process Metrics21.4 Software Operation Process Metrics21.5 Software Maintenance Process Metrics21.6 Management Process Metrics21.7 Limitations of Software MetricsSummarySelected BibliographyReview QuestionsTopics for Discussion
22.1 Introduction22.2 How a Well-Planned Project Lost over Half a Million Dollars – a Mini Case22.3 The Process of Handling an SCR22.4 The SCC Function in the Organization22.5 Software Quality Assurance Activities Related to Software Change ControlSummarySelected BibliographyReview QuestionsTopics for Discussion
23.1 Introduction23.2 Surprises for the “3S” Development Team – an Introductory Mini Case23.3 The Objectives of Training23.4 The Staff Training Process for Software Development23.5 The Training Process for the SQA Function Team23.6 The Objectives of Certification23.7 The Certification ProcessSummarySelected BibliographyReview QuestionsTopics for Discussion
24.1 Introduction24.2 Templates24.3 The Organizational Framework for Implementing Templates24.4 Checklists24.5 The Organizational Framework for Implementing ChecklistsSummarySelected BibliographyReview QuestionsTopics for Discussion
25.1 Introduction25.2 Software Configuration Items25.3 Release of Software Configuration Versions25.4 Documentation of Software Configuration Versions25.5 Configuration Management Planning25.6 Provision of SCM Information Services25.7 Computerized Tools for Performing Configuration Management Tasks25.8 The Software Configuration Management Function in the Organization25.9 Software Quality Assurance Activities Related to SCMSummarySelected BibliographyReview Questions Topics for Discussion
26.1 What is a CASE tool?26.2 The Classic CASE Tool26.3 IDE CASE Tools26.4 Real CASE Tools26.5 The Contribution of CASE Tools to Software QualitySummarySelected BibliographyReview QuestionsTopics for Discussion
A.1 Introduction – Standards and Their UseA.2 IEEE Std. 730-2014 Standard for Software Quality AssuranceA.3 ISO/IEC Std. 12207-2008: System and Software Engineering – Software Life Cycle ProcessesA.4 IEEE Std. 1012-2012 Systems and Software Verification and ValidationSummarySelected BibliographyReview QuestionsTopics for Discussion
B.1 ABC Software Ltd – An Unnecessary Loss – a Mini-CaseB.2 The Scope of Quality Management StandardsB.3 Software Quality Management Standards as SPI StandardsB.4 ISO/IEC 90003B.5 Capability Maturity CMMI Models -- Assessment MethodologyB.6 The SPICE Project and the ISO/IEC 15504 Software Process Assessment StandardB.7 Additional Software Quality Management StandardsSummarySelected BibliographyReview QuestionsTopics for Discussion
C.1 IntroductionC.2 Finally, a Successful Project – a Mini CaseC.3 The Components of Project Progress ControlC.4 Progress Control of Distributed and Globally Distributed Software Development ProjectsC.5 Progress Control of Internal Projects and External ParticipantsC.6 Implementation of Project Progress ControlC.7 Computerized Tools for Software Progress ControlSummarySelected BibliographyReview QuestionsTopics for Discussion
D.1 The Classical Software Development ModelsD.2 The Object-Oriented ModelD.3 The Incremental Delivery ModelD.4 The Staged ModelD.5 The Agile Methodology ModelsSummarySelected BibliographyReview QuestionsTopics for Discussion

Content preview from Software Quality

Part IVProcess Assurance Activities for Conformance

This part of the book is dedicated to the process quality assurance activities of the SQA function, and includes six chapters:

Chapter 18 deals with SQA activities aimed at evaluating the conformance of software processes and related documentation for contract requirements and relevant regulations and conventions.

The following five chapters describe services related to process assurance activities:

Chapter 19 is dedicated to process improvements and the services of corrective and preventive actions.
Chapter 20 is dedicated to activities applied for assuring the quality of software processes to be performed by subcontractors and other external participants.
Chapter 21 is dedicated to process quality measurement techniques.
Chapter 22 is dedicated to the software change control process.
Chapter 23 is dedicated to issues relating to the assessment of staff skills and knowledge, and conducting training and certification of staff members.