INDEX
NOTE: Page numbers ending in “n” indicate endnotes.
A
asset-reliability problems, 60–61
assumptions
avoiding, 60–61
vs. definitions, 54
B
Bernoulli, Daniel, 132n
Bernoulli’s principle, 132n
bias in others, 11
books and publications
Moneyball, 98
Out of Poverty, 52
The Power of Habit, 66
bottling plant, smelling the problem, 35–36
box-closing machine, problem, 43–44
brainstorming, 20
C
cause analysis. See root cause analysis.
Challenger space shuttle catastrophe, 72
challenging opinion-based decisions, 102
chemical processing facility, problem, 64–65, 70–71, 89
chemical processing pumps, smelling the problem, 34–35
cholesterol intake, 73–74
choosing your method
categories of methods, 121
criteria for, 118–120
focusing on the problem, 118 ...
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