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CHAPTER 2

Smell the Problem

An essential part of seeing clearly is finding the willingness to look closely and go beyond our own ideas.1

—CHERI HUBER, THERE IS NOTHING WRONG WITH YOU

All too often, attempting to solve hard problems is done almost exclusively at a desk, in a conference room, or behind a computer. Or, if you’re in the field, you’re just taking action, trying out different solutions. For problems of any significant difficulty, you need to start with your hands in your pockets, and your senses open. You need to get out there and study the problem in detail.

As a problem-solver of any system—be it a machine, a circuit, a code base, ...

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