CHAPTER 10

How to Choose Your Method

Choose wisely, for the true grail will bring you life; the false grail will take it from you.1

—THE GRAIL KNIGHT, IN INDIANA JONES AND THE LAST CRUSADE

A few rare problem-solvers have a natural intuition for solving problems and have found success with limited outside structure or guidance. When we show them a good problem-solving approach they wonder what the big deal is and just get back to work.

For the rest of us mere mortals, the right kind of structure is critical, though without the right skills and behaviors it is insufficient. I’ve mentioned a number of times throughout this book that a strong problem-solving method will help you to consistently apply the behaviors we’ve covered. This is important ...

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