Chapter 17. Supply Chain & Logistics Metrics and Measurements

As the saying goes, “if you don’t measure something, you can’t manage (or improve) it”. This was never truer than in the supply chain & logistics management field. As discussed throughout this book, there are an assortment of trade-offs that exist in a supply chain (ex: cost vs. service) which must be counterbalanced against each other in order to be successful for the long term.

It is important to match your supply chain performance measures to fit your company’s mission and strategy, keeping in mind that performance measures can affect the behavior of managers and employees.

It is also vital to target and measure supply chain performance in order to meet customer expectations, improve ...

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