Virtual Plumbing Solutions
Melissa came home to water on the bathroom floor. The river of water led to the sink faucet.
“Rats!” She said, “Not the plumber again! I don't get paid for 2 more weeks.”
Then she remembered that when she told her work friends about the last plumbing problem, they had said she could look up solutions online to fix most things. What's more, Sherman, next door, had offered to lend tools if she needed them.
Melissa used her smartphone to search for “problems with faucets.” Videos, PDF articles, whole websites—now she was overwhelmed with too much information. She knew she preferred to read instructions and watch demonstrations, so she focused on illustrated instructions ...