Chapter 15. Help Tests

Why Read This Chapter?

Having an understanding of the technologies that are used in the implementation of Web-based help systems (and the potential errors associated with those technologies) is critical to successful test planning.

Introduction

Web help testing is a two-phase process. The first phase of testing involves the analysis of the system undergoing testing—determining its type, intended audience, and design approach. Once the particulars of the system have been identified, the second phase of the process begins—the testing phase. The testing phase itself is a two-part process that includes:

  1. Testing the system as a stand-alone component.

  2. Testing the interaction of the system with the application.

Help System Analysis

Before beginning the testing of a Web-based help system, you should understand the system's intended purpose, the design approach, the technologies used, and the potential errors associated with those technologies. The following sections offer analyses of Web-help design approach, technologies, and potential errors.

Types of Help Systems

There are several types of Web-based help systems. Each type involves unique objectives and benefits. By clearly identifying the type of help system under test, you can apply appropriate testing practices.

Note

This chapter looks only at the testing of Web-based help systems, not printed documentation ...

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