June 2003
Intermediate to advanced
672 pages
14h 25m
English
book
Testing Applications on the Web: Test Planning for Mobile and Internet-Based Systems, Second Edition
by Hung Q. Nguyen, Bob Johnson, Michael Hackett
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Chapter 15. Help Tests
Why Read This Chapter?
Having an understanding of the technologies that are used in the implementation of Web-based help systems (and the potential errors associated with those technologies) is critical to successful test planning.
Introduction
Web help testing is a two-phase process. The first phase of testing involves the analysis of the system undergoing testing—determining its type, intended audience, and design approach. Once the particulars of the system have been identified, the second phase of the process begins—the testing phase. The testing phase itself is a two-part process that includes:
Testing the system as a stand-alone component.
Testing the interaction of the system with the application.
Help System Analysis
Before beginning the testing of a Web-based help system, you should understand the system's intended purpose, the design approach, the technologies used, and the potential errors associated with those technologies. The following sections offer analyses of Web-help design approach, technologies, and potential errors.
Types of Help Systems
There are several types of Web-based help systems. Each type involves unique objectives and benefits. By clearly identifying the type of help system under test, you can apply appropriate testing practices.
Note
This chapter looks only at the testing of Web-based help systems, not printed documentation ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.