FOREWORD
Bureaucracy is the default operating system for virtually every large-scale organization on the planet. Founded on the ideology of controlism, it elevates conformity above all other organizational virtues. Bureaucracy constitutes an organizational caste system that differentiates between the thinkers (managers) and the doers (employees). As a consequence, bureaucracy squanders enormous quantities of human initiative and imagination.
Today’s creative economy needs a radical rethink of our top-down, tradition-encrusted management principles and processes. The challenge: building organizations that are as innovative as they are efficient, as passion-filled as they are pragmatic.
This is not merely about implementing a new practice, process, ...
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