April 2023
Intermediate to advanced
160 pages
3h 1m
English
Content preview from The Art of Active Listening
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NOTES
• • •
Introduction
1. Merriam-Webster, s.v. “listen (v.),” accessed August 12, 2022, https://www.merriam-webster.com/dictionary/listen.
2. APA Dictionary of Psychology, s.v. “active listening,” accessed August 12, 2022, https://dictionary.apa.org/active-listening.
Chapter 1
1. Heather R. Younger, “Failing to Listen During the Sales Process,” “The Listening Table with Heather R. Younger,” YouTube, 2022, https://www.youtube.com/watch?v=jy30G3WZstA.
2. Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change (New York: Simon & Schuster, 1989), 249.
Chapter 2
1. Heather R. Younger and Alex Tolbart, “Leadership with Heart,” YouTube, 2022, https://www.youtube.com/watch?v=LEHnR5e2Cas.
2. Jennifer Jordan and ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.