April 2023
Intermediate to advanced
160 pages
3h 1m
English
Content preview from The Art of Active Listening
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PREFACE
• • •
Like many of you reading this book, I can recall what it felt like when someone at work took the time to listen to me and, by doing so, made me feel like I was important and what I said mattered. Similarly, I recall sitting across from a team member who needed to talk about something that was happening to them at home and how grateful they were afterward that I’d taken the time to listen to them. Then, there was the customer who vented to me for ten straight minutes about what my company could be doing better and then thanked me profusely for taking the time to hear them out.
Yet, when I look back at my career—and the various mergers, reorganizations, and internal changes I’ve experienced inside all kinds of organizations—I distinctly ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.