Nate works as a manufacturing manager in a major company that makes truck steering systems. To do his job, he regularly collaborates across the organization, whether it’s with purchasing or quality or engineering. One of his biggest frustrations is when things don’t go well with his counterpart from another department. It’s never clear how to resolve the problem or who has the final word on a disagreement. “Whenever I ask my boss to intervene on my behalf, back me up, and help me get what I need,” Nate says, “his first, second, and third response is almost always, ‘Work things ...
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