Dave Christiansen, who served for decades as president and CEO of Mid-Kansas Coop (MKC), a billion-dollar agricultural cooperative, says he truly grasped the true power of culture while observing employees at Walt Disney World. He loves to tell the following story—a classic example of go-to-ism in action.
On a visit to Walt Disney World, Dave noticed one person in particular, a woman who worked backstage, away from the limelight of the Cinderella Castle, the stage extravaganzas, and elaborate rides. She was a member of the housekeeping staff at a Disney hotel, a difficult and largely invisible ...
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