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The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath by Molly D. Shepard, Peter J. Dean

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6

HOW TO ENGAGE THE BRUTE

Leadership at one time meant muscle; but today it means getting along with people.

—MAHATMA GANDHI

Daniel had just hopped onto the treadmill at the gym for his daily 40-minute routine. Listening to CNN on his earphones, he reacted with surprise to an angry-looking man who tapped him hard on the shoulder and aggressively said, “When are you getting off this machine?” Daniel, who could make out only part of the question, removed his earphones and asked the man to repeat what he’d said. He did so with even more emotion. Daniel answered, “I just got on.” The man retorted, “I need to know when you are getting off so I can plan my workout schedule!”

This is a classic example of an insensitive Brute with an anger- management ...

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