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The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath by Molly D. Shepard, Peter J. Dean

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8

I AM THE MANAGER, AND I HAVE A BULLY ON MY TEAM: WHAT DO I DO?

If you want to manage somebody, manage yourself. Do that well and you’ll be ready . . . to start leading.

—ANONYMOUS

It is essential for managers to model and communicate the appropriate rules of proper engagement to all the people who work on the team. Developing the skills of active listening, mindful empathy, and giving full attention to each other in conversation ensures a civil culture. If someone is exhibiting bullying behavior, you must address his actions directly. The proper mindset preparation, documenting critical incidents, and writing scripts are valuable and applicable when dealing with a bully on a team and can become part of the performance review process. Preparing ...

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