1. “I Didn’t Know That!” The Essentials of Good Business Writing2. Getting Started: Five Ways to Overcome Writer’s Block3. Imperfect Writing for Perfect Results4. Looks Count: Make Your Writings Visually Appealing5. These Bullets Won’t Kill Your Writing6. Simple Words Are Not for Simple People7. Do Not Use Contractions(Don’t Worry, I Didn’t Mean It!)8. “But I Didn’t Mean It That Way!” How to Eliminate a Harsh Tone in Your Emails9. Eliminate Those Extra Words10. Email Rules: Don’t Drive Your Readers to Distraction!11. What’s in an Email Address? A Lot!12. Grab Your Reader’s Attention: Effective Use of Email Subject Lines13. In the Beginning . . . Salutations Set the Tone for Emails and Letters14. Saying Goodbye: Suggestions for Closing Your Emails15. Reasons You Make Mistakes in Email, and Proofreading Solutions16. How Do I Become a Better Writer? Let Me Count the Ways . . .17. “It’s What You Wrote!” How Facebook, Twitter, LinkedIn, and Others Can Kill Your Career18. Improve Your Writing—and Reputation—Through Blogging19. Texting for Business? It Is Still Writing!20. Don’t Write That! The Top 10 Grammar Gripes (and Other Errors)