Notes
Introduction
1. Zack Bloom, “The History of Email,” Cloudflare Blog, September 23, 2017, https://blog.cloudflare.com/the-history-of-email/.
2. Combined total number of businesses surveyed in the Salesforce State of Marketing report from years 2016, 2017, 2018, and 2019.
3. Our research took place over four years, 2014–2018. We used blind studies in which we asked companies dozens of questions about what marketing tools and tactics they used and how well they worked across departments in their organizations.
4. Lori Wizdo, Caroline Roberts, Jacob Milender, Alexander Bullock, and Kara Hatig, “L2RM Practitioners Realize Performance Gains, but Significant Headroom Remains,” https://www.forrester.com/report/L2RM+Practitioners+Realize+Performance+Gains+But+Significant+Headroom+Remains ...
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