January 2014
Intermediate to advanced
224 pages
6h 24m
English
book
The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
by Amydee M. Fawcett, CSCMP, Stanley E. Fawcett
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Index
Numbers
3M, knowledge (IT enablement hierarchy), 142-143
80/20 rule (Pareto principle), 77-78
A
ABC (activity-based costing), 83-85
acquisition touch points, 24
activity-based costing (ABC), 83-85
affective processes, expectations and, 16-17
alliance development process, 69-74
collaborative planning phase, 72-73
day-to-day management phase, 73-74
internal planning phase, 72
Amazon.com, supply chain configuration, 97-98
Apple, product innovation, 12
appropriateness in customer relationship management, 74-75
assessment. See measuring
automation, as cost reduction strategy, 9
availability in order fulfillment, 40-41
B
B2B (business to business), 7
back orders, cost of, 54
bar codes, explained, ...