October 2020
Beginner
290 pages
7h 50m
English
Content preview from The (Delicate) Art of BureaucracyBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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ACKNOWLEDGMENTS
I can’t tell you how honored I am, and how fortunate, to have worked with the passionate and hard-working civil servants, both trolls and chaos monkeys, at DHS. I thank them for putting up with my provocations when they were just trying to do their jobs. Among the government folks who taught me the meaning of bureaucracy and how to work within it (and who appear in some of the stories I tell in the book), I’d include Keith Jones, Tracy Renaud, Rendell Jones, Larry Denayer, Leslie Hope, the folks at PARM and OIRA, Ken Moser, Suzi Rizzo, Sarah Fahden, Chad Tetrault, Mary Kay Rau, Tammy Meckley, Rafaa Abdalla, Mike Hermus, Luke McCormack, Chip Fulgham, Richard Spires …
Josh Seckel was responsible for much of our chaos monkey strategy ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.