| Essay 14 | First Impressions Are Just That |
As software goes, how important is a user’s first impression? Especially an unfavorable one? I don’t think they are very important at all. We shouldn’t let them instantly curtail our motivation.
No doubt, bad first impressions may be a sign that something really is wrong with our software. But there are two things I’ve learned that account for many bad first impressions.
Bad First Impressions Can Come from Unfamiliarity
Sometimes bad first impressions come from simply not having used the software before. We should really take these types of impressions with a grain of salt. For instance, the first time I used Gmail, I thought to myself:
These emails, they’re like mini-forums. They’re like threads ...
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