3Managing External Relationships

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3.1Introduction

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There was a time, ages ago in Internet time but within living memory of grizzled software veterans such as your humble narrators, when everyone on a software project worked in the same building. Rex’s first experience writing software—and also testing his own software, which was how most testing was done when he started in the software business—was with a team of people in West Los Angeles who all sat within 50 feet of each other on the same floor of the same office building, most of them working in product teams in open spaces together.

Of course, even then, in the early 1980s, plenty of projects involved ...

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