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The Field Guide to Understanding Human Error, 2nd Edition by Sidney Dekker

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6 Trade Indignation for Explanation

Indignation means you are upset or angry or annoyed at something that seems unreasonable. When you are faced with the rubble of a mishap, it is easy to get indignant. They should have looked out a little better! It is easy to get indignant about how other people misbehaved. If only they had followed the rules! But whenever you get indignant, you easily slip into counterfactual language. Whenever you get indignant, you easily regress into the OldView. Explaining human error falls by the wayside. Explaining human error becomes subordinate to getting upset about it. And people get upset about human error a lot.

I am looking at an Aviation Weekly, and its headline announces that “Computers continue to perplex ...

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