November 2022
Intermediate to advanced
304 pages
6h 50m
English
Content preview from The Four Factors of Trust
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About the Authors
Ashley Reichheld is the creator of the HX TrustID platform and a principal at Deloitte LLP. Ashley is deeply passionate about building trust and elevating the human experience and has helped organizations to reimagine brands and experiences for over 20 years, shaping the moments that matter to their customers, workforce, and partners.
Ashley has lived and worked on nearly every continent and in over 40 countries. She speaks and publishes frequently, and her ideas have been featured in publications and at conferences on the topics of trust and human experience. Ashley graduated from Wellesley College with a dual degree in psychology and women's studies. Ashley lives in Holliston, Massachusetts, with her partner and two children.
Amelia Dunlop is the chief experience officer for Deloitte Digital and is a principal at Deloitte LLP. She is the author of The Wall Street Journal bestseller Elevating the Human Experience: Three Paths to Love and Worth at Work. Amelia is an advocate for how the HX TrustID helps people and organizations elevate experience.
Amelia speaks and publishes frequently on the topic of human experience, strategy, and innovation. She received Consulting magazine's Top Women in Technology award for Excellence Innovation in 2020. She holds a degree in sociology from Harvard University, a master's in theology from Boston College, and an MBA from Cambridge University. Originally from London, England, Amelia lives in Somerville, Massachusetts, with ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.