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The Four Factors of Trust
book

The Four Factors of Trust

by Ashley Reichheld, Amelia Dunlop
November 2022
Intermediate to advanced
304 pages
6h 50m
English
Wiley
Audiobook available
Content preview from The Four Factors of Trust

Praise for The Four Factors of Trust

“Great Place to Work has measured trust by surveying over 100 million working people over the last 30 years. Without trust there is no engagement, satisfaction, loyalty, or happiness. In this book, Ashley and Amelia have built a trust bridge between the employee and customer experience that will create a durable outsized competitive advantage that benefits organizations and humanity.”

—Michael C. Bush, CEO, Great Place to Work

“It's no secret that trust is on the decline around the world. Yet trust remains more important, even vital, than ever before. It is, in fact, the one thing that changes everything—a force‐multiplier for inspired performance and greater well‐being in everyone around you. Whether you're in the C‐Suite or on the factory floor, you can lead in creating and extending trust to others. Ashley and Amelia's terrific book will show you how.”

—Stephen M. R. Covey, author of New York Times and No. 1 Wall Street Journal bestsellers The Speed of Trust and Trust & Inspire

The Four Factors has cracked the code on trust. This dynamic team articulates the critical role cyber plays in both securing and recovering trust, bringing to life the challenges faced by cyber alongside pragmatic suggestions to ensure a measurable, predictable, and actionable approach to building trust.”

—Dave DeWalt, Founder and Managing Director, NightDragon

“Trust is easy to destroy—and too many of us believe that it's hard to create. But in fact, a ...

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Publisher Resources

ISBN: 9781119855019Purchase Link