November 2022
Intermediate to advanced
304 pages
6h 50m
English
Content preview from The Four Factors of Trust
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 9How to Build Trust
Think about the last time you just knew that trust had been broken, either with your customers or with your workforce. Now think about what you did through trial and error (just like we used to do) to rebuild trust. In this chapter, we aim to make trust‐building less of a guessing game.
We hope you will begin to measure trust using the HX TrustID, and, more importantly, we hope you will take the time to invest in trust‐building actions both internally and externally. Our aim is to empower you to do this over time, improving trust scores and reporting progress to ensure accountability. We'll share the steps we have used and refined for more than a decade to build trust outcomes with our teams and our customers. But we will start with how you as a leader can build trust as an individual.
How You Can Build Trust as an Individual
Whatever your specialty or level of leadership, there are ways to get a trust movement underway—to conceive a trust ambition, design and pilot a practice, and change the way you're working. Even if you can't get a large trust practice going, at least you can make trust part of your own leadership philosophy and how you show up every day. We approach this ourselves in ways that are consistent with our workstyles and temperament. While we built the HX TrustID measurement ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.