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The Hidden Leader by Barry Z. Posner, James M. Kouzes, Laurie Sain, Scott K. Edinger

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CHAPTER FOUR

Build Essential Relational Skills

Hidden leaders with strong relational leadership develop and use critical interpersonal skills whether or not they have been officially trained in them. The hidden leader’s life experiences, combined with an interest in others, make these leaders more self-aware than nonleaders. This self-awareness emerges as compassion and empathy for other people. Hidden leaders are highly aware of their impact on people and conscious of their needs.

This is not to imply that those who lead through relationships have some innate gift that cannot be replicated. Anyone can develop these skills. Too often described as “soft” skills in the business world (in our view, a misnomer that minimizes their importance), these ...

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