Where Does InsurTech Leave the People who Work in Insurance?

By John Warburton

Founder, Konsileo

“Robots will take over most jobs within 30 years, experts warn.”

Daily Telegraph, 13 February 2016

“According to our estimates, about 47 percent of total US employment is at risk. We further provide evidence that wages and educational attainment exhibit a strong negative relationship with an occupation’s probability of computerization.”

Carl Benedikt Frey and Michael A. Osborne

“The future of employment: How susceptible are jobs to computerisation?”

Oxford University, 2013

“If you don’t think about and plan for the future of work then your organization has no future.”

Jacob Morgan, The Future of Work, 2014

The impact of robotic process automation (RPA) and artificial intelligence (AI) on employment is becoming a matter of significant public debate. There are commentators, such as Oxford University’s Frey and Osborne, who foresee significant public policy challenges as up to 50% of roles are eliminated. There is also evidence that, especially in the transition, there is a very negative impact on wages, bringing with it further public policy and security challenges.

In some ways, there is room for pessimism. Some foresee a dystopian future where people are subordinate to either the machines themselves, or massive, coercive corporations. Consultants PwC talk about three “worlds” in the future: an “orange world” of small organizations specializing in particular markets or capabilities, ...

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