This section lists the specific reference texts that were consulted in the preparation of this book.
Baudin, M (2007) Working With Machines, Productivity Press, London
Bicheno, J and Holweg, M (2009) The Lean Toolbox, 4th edn, PICSIE Books, Buckingham
Ekvall, G (1995) Organizational Climate for Creativity and Innovation, European Journal of Work and Organizational Psychology, 5 (1), pp 105−23
Goldratt, E and Cox, J (2004) The Goal: A process of ongoing improvement, Gower Publishing, London
Goleman, D (1996) Emotional Intelligence: Why it can matter more than IQ, Bloomsbury Publishing, London
Goleman, D (2003) The New Leaders: Transforming the Art of Leadership, Sphere, London
Imai, M (1997) Gemba Kaizen, McGraw-Hill, New York
Jackson, ...