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The Little Book of Website Quality Control by Jens Oliver Meiert

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What Is Quality Control?

Wikipedia defines quality control (often, but rarely in this book, abbreviated as “QC”) as “a process by which entities review the quality of all factors involved in production.” ISO 9000, also through Wikipedia, is said to define quality control as “a part of quality management focused on fulfilling quality requirements.” Google, without offering attribution, understands quality control to be “a system of maintaining standards in manufactured products by testing a sample of the output against the specification.”

We want to use a definition that is stricter on the one end and more lenient on the other: “Website quality control entails the means to determine (a) whether they meet our expectations and (b) to what degree our websites meet professional best practices.”

“Means,” then, will refer largely to infrastructure—that is, tools. Also, as stated a moment ago, we’ll look at some processes and methods useful to improve, not just measure, the quality of our work.

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