Absenteeism, 133, 134–136, 137
Action plan, 36–37, 68, 76, 77, 92
Adjudication, in disciplinary process, 36–37
Age discrimination, 13
Agenda, for performance counseling session, 68
Alternatives, disciplinary process and, 34–36
Americans with Disabilities Act, 137
Anger, diffusing, 77
Appeal, right of, 12, 54–55, 56
Approvals, of disciplinary action. See Review process
Argumentative employee, handling, 76–77
as outlined in this letter, 88
as we have discussed, 89
At will employment, xviii, 12–15
disclaimer, xvi
Attendance records, 134
Audit exercise, 147
Audit team, xv
Availability, counseling and, 75
Behavior
optimal state vs. actual state of, 22
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