Index

Absenteeism, 133, 134136, 137

documenting, 8990, 92

Action plan, 3637, 68, 76, 77, 92

Adjudication, in disciplinary process, 3637

Age discrimination, 13

Agenda, for performance counseling session, 68

Alternatives, disciplinary process and, 3436

Americans with Disabilities Act, 137

Anger, diffusing, 77

Appeal, right of, 12, 5455, 56

Approvals, of disciplinary action. See Review process

Argumentative employee, handling, 7677

as outlined in this letter, 88

as we have discussed, 89

At will employment, xviii, 1215

disclaimer, xvi

Attendance records, 134

Audit exercise, 147

Audit team, xv

Availability, counseling and, 75

Behavior

influence factors, 2122

optimal state vs. actual state of, 22

Behavior modification, discipline as, 45

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