Specific Problems and Solutions

AS WE HAVE SEEN, employee behavioral issues tend to fall into either of two categories: the process-amenable problem and the serious offense. The four-step disciplinary process is the best method for problems traced to a gap in execution; the training process is the best for problems caused by a gap in comprehension. The former (which have been our main focus in this book) include absenteeism, tardiness, poor performance, and minor work-rule violations. Suspension, formal investigation and, possibly, immediate termination form the course of action for serious offenses. They include fighting, theft, drug use, and ...

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