References

Allen, T. D., and Eby, L. T. (eds.). The Blackwell Handbook of Mentoring: A Multiple Perspectives Approach. London: Blackwell, 2010.

Ambrose, S. A., and others. How Learning Works: Seven Research-Based Principles for Smart Teaching. San Francisco: Jossey-Bass, 2010.

American Society for Training and Development Member Mailbag. The Successful Global Trainer. Alexandria, Va.: American Society for Training and Development, Aug. 1999.

Apgar, D. Relevance: Hitting Your Goals by Knowing What Matters. San Francisco: Jossey-Bass, 2008.

Babcock, L., and Laschever, S. Women Don’t Ask: The High Cost of Avoiding Negotiation and Positive Strategies for Change. New York: Bantam Dell, 2007.

Ball, K., and Gotsill, G. Surviving the Baby Boomer Exodus: ...

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