Index

account management process, 20

activities

determining costs of, 122–123

for process map, 80–81, 86–88

in recruitment process case study, 351–353

time required for, 114–116

tools used in, 95, 96

in training and development case study, 305, 308–311

activity symbols (in BPMN), 277

adaptability, 6, 187

analytical tables, in executive summary, 260–265, 267–268

annotation symbol, 94–95

annual volume

in cost estimates, 123–124

in training and development case study, 309–313

appendix, in executive summary, 266

Apple, 244

approvals, required, 145–146

Aristotle, on the whole, 270

assessment phase, in continuous improvement, 243–245

audience

for communication plan, 222

for training plan, 226

automation, 161–164

baseline time, 114

benchmarking, 244–245 ...

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