CHAPTER 1

Good Decision-Making: The Key to Project Success

Successful projects are everywhere—and so are failed projects. We are surrounded by thousands of successful projects. The cars we drive, the houses we live in, the buildings we work in, and the technology we use are all examples. We are also surrounded by numerous failed projects. The examples of failure presented in this book include the Segway personal transportation system, the Mars Climate Orbiter of the National Aeronautics and Space Administration (NASA), and the Minneapolis I-35W bridge, which collapsed in 2007. In each of these projects, the problem was not the quality of the available resources. Each project had highly talented and dedicated managers, the best professional teams, ...

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