“A bad workman blames his tools.”

—Daphne du Maurier

Think back to our minibus taxi. A minibus is a mechanism to get from one point to another. As passengers jump in, there is implicit faith placed in the driver that they know how to drive their vehicle. The time for learning is not while there are 20 innocent paying passengers sitting behind the driver.

Just as a minibus is a vehicle for transporting a group from A to B, a tool in a remote meeting assists in helping the group to reach their destination. While a really fancy vehicle can make the journey more enjoyable, trying to drive a fancy vehicle without knowing how to drive it will frustrate your passengers and possibly cause harm.

It is often tempting ...

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