The Robotic Process Automation Handbook: A Guide to Implementing RPA Systems

© Tom Taulli 2020

T. TaulliThe Robotic Process Automation Handbookhttps://doi.org/10.1007/978-1-4842-5729-6_12

12. Process Mining

Tom Taulli¹ 

(1)

Monrovia, CA, USA

 

Using Software to Optimize Processes

As part of a student consultancy in Germany in 2011, a group of college friends – including Alexander Rinke, Bastian Nominacher, and Martin Klenk – begun assisting Bayerischer Rundfunk to improve their customer service department. This began as a typical IT advisory project but the students realized there was an opportunity to create software.

They would leverage something called process mining. This involves using sophisticated Big Data techniques and algorithms to map, monitor, and improve processes – in real-time – by analyzing event logs. In other ...