Truths We Hold to Be Self-EvidentReliability Is the Most Important FeatureYour Users, Not Your Monitoring, Decide Your ReliabilityIf You Run a Platform, Then Reliability Is a PartnershipEverything Important Eventually Becomes a PlatformWhen Your Customers Have a Hard Time, You Have to Slow DownYou Will Need to Practice SRE with Your CustomersHow to: SRE with Your CustomersStep 1: SLOs and SLIs Are How You SpeakStep 2: Audit the Monitoring and Build Shared DashboardsStep 3: Measure and RenegotiateStep 4: Design Reviews and Risk AnalysisStep 5: Practice, Practice, PracticeBe Thoughtful and DisciplinedConclusion