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STEP 3Images

GET OUT YOUR SECRET AGENT GLASSES

Why Aren’t They Listening?!

Sometimes you have to do some reconnaissance to understand how to approach people, how best to communicate with them, and how to get them to respond. Everyone is busy, everyone is deluged with information these days. The trick is to figure out how to get yourself at the top of people’s lists. A little undercover work can go a long way.

True Story A project manager I worked with was having a rough week. There were problems with one of her applications and the programmer was working ...

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