About the Author

Darlene Christopher has designed and delivered virtual training programs for global audiences for ten years, has authored numerous articles on virtual training, and is a contributing author to the ASTD Handbook, 2nd ed., Road Tested, SCORE! For Webinar Training, and the 2012 Pfeiffer Annual Training. She is a Knowledge & Learning Officer for The World Bank in Washington, DC, where she directs regional learning programs for staff and provides technical leadership on distance learning programs for international government institutions. Previously, Darlene held technology development and management positions at Disney Internet Group, 3Com, and Nextel. Darlene has an MPA in International Management from the Monterey Institute of ...

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