The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization

Index

Abnormalities, dealing with, 43–44

Accountability (see discipline and accountability (D ‘n’ A))

Action(s), 37

committing to, 129–132

mapping a course of, 148–149

“Aha” moments, 45–46, 69

Andons, 26, 44, 45, 53, 96

Apparent causes, root vs., 143–144

Apple, 75, 76

Asian culture, 34

Assembly department, 26, 27, 169

Assimilation process, 26

Assumptions:

as barrier, 103–104

facts vs., 110–113

ATAR acronym, 109

A3 problem-solving method:

and D ‘n’ A, 85–89

in fictional example, 114, 115

and Get to Solution, 144, 155–156

and Get to Standardization, 166–171

and Grasp the Situation, 221, 222

managers and, 119

Attendance policy, 79–80

“Big company ...