PrefacePart I. The Truth About HiringTruth 1. Forget traits; it's behavior that counts!Truth 2. Realistic job previews: what you see is what you getTruth 3. Tips for improving employee interviewsTruth 4. Brains matter; or when in doubt, hire smart peopleTruth 5. Don't count too much on reference checksTruth 6. When in doubt, hire conscientious people!Truth 7. Hire people who fit your culture: my "good employee" is your stinker!Truth 8. Manage the socialization of new employeesPart II. The Truth About MotivationTruth 9. Why many workers aren't motivated at work todayTruth 10. Happy workers aren't necessarily productive workers!Truth 11. Telling employees to do their best isn't likely to achieve their bestTruth 12. Not everyone wants to participate in setting their goalsTruth 13. Professional workers go for the flowTruth 14. When giving feedback: criticize behaviors, not peopleTruth 15. You get what you rewardTruth 16. It's all relative!Truth 17. Ways to motivate low-skill, low-pay employeesTruth 18. There's more to high employee performance than just motivationPart III. The Truth About LeadershipTruth 19. The essence of leadership is trustTruth 20. Experience counts! Wrong!Truth 21. Most people think they know what good leaders look likeTruth 22. Effective leaders know how to frame issuesTruth 23. You get what you expectTruth 24. Charisma can be learnedTruth 25. Make others dependent on youTruth 26. Adjust your leadership style for cultural differences, or when in Rome...Truth 27. When leadership isn't importantPart IV. The Truth About CommunicationTruth 28. Hearing isn't listeningTruth 29. Choose the right communication channelTruth 30. Listen to the grapevineTruth 31. Men and women do communicate differentlyTruth 32. What you do overpowers what you sayPart V. The Truth About Building TeamsTruth 33. What we know that makes teams workTruth 34. 2 + 2 doesn't necessarily equal 4Truth 35. One bad apple spoils the barrelTruth 36. We're not all equal: status matters!Truth 37. Not everyone is team materialPart VI. The Truth About Managing ConflictsTruth 38. The case for conflictTruth 39. Beware of groupthinkTruth 40. How to reduce work-life conflictsTruth 41. Negotiating isn't about winning and losingPart VII. The Truth About Designing JobsTruth 42. Not everyone wants a challenging jobTruth 43. Four job-design actions that will make employees more productivePart VIII. The Truth About Performance EvaluationTruth 44. Annual reviews: the best surprise is no surprise!Truth 45. Don't blame me! The role of self-serving biasTruth 46. The case for 360-degree feedback appraisals: more is better!Part IX. The Truth About Coping with ChangeTruth 47. Most people resist any change that doesn't jingle in their pockets!Truth 48. You can teach an old dog new tricksTruth 49. Use participation to reduce resistance to changePart X. Some Final Thoughts About Managing BehaviorTruth 50. First impressions do count!Truth 51. People aren't completely rational: don't ignore emotions!Truth 52. Employee turnover can be a good thingTruth 53. Beware of the quick fixReferencesAbout the Author