Chapter 10. TRUTH TEN: LEADERSHIP IS AN AFFAIR OF THE HEART

When you hear sportscasters talk about athletes who dig deep and make that extra effort that wins the match or the medal, they say, "He had a lot of heart." When you read news stories about someone who dedicated herself to something challenging, they often report, "It took a lot of heart." When you hear a story about someone who kept going despite all the odds, you say, "A lot of people would have given up. It took a lot of heart to do what she did." But you rarely, if ever, hear that said about managers. Why is that?

There's a prevailing myth that managers are supposed to divorce their emotions from a situation and approach things purely rationally. Every time you hear the phrase, "It's ...

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