• Wednesday, September 3

“You’re doing what?” Maxine blurts out, staring in disbelief at Chris, VP of R&D at Parts Unlimited.

Chris smiles weakly from behind his desk. Even he realizes how absurd he sounds, Maxine thinks.

“Maxine, I’m really sorry about this. I know it’s a terrible way to come back from vacation, but this payroll outage created an incredible crap storm. The CEO and CFO wanted heads to roll. We agonized about this for days, but I think we came up with a pretty good solution … after all, no one is getting fired.”

Maxine slaps the printed copy of his email onto his desk. “You say right here that it was caused by ‘human error and a technology failure.’ And now you say that I’m the ‘human error’? After all that time we spent ...

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