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Understanding Your Users by Catherine Courage, Kathy Baxter

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FIGURE AND TABLE CREDITS

Figures 1.1, 2.1, 3.2, 4.14.3, 4.64.10, 5.1-5.3 , 5.5, 5.6, 6.1, 9.2, 9.4, 10.2, 10.3, 11.5, 11.6, 11.911.13, 12.2, 14.4, E.1, and Appendix H courtesy of Daniel Rosenberg, Oracle Corporation.

Figures 1.2 and 1.3 based on illustrations in Software Requirements by K. E. Weigers (1999), Microsoft Press.

Figure 2.4 Copyright © 2004 Getty Images. Reprinted with permission.

Figure 2.6 produced using the template proposed by McInerney (2003). Paper for IBM MITE, www-306.ibm.com/ibm/easy/eou_ext.nsf/Publish/50?OpenDocument&../Publish/111/$File/paper111.pdf.

Figures 2.72.13 courtesy of Derren Hermann and Tom Brinck.

Figures 2.142.19 courtesy of John Pruitt and Microsoft Corporation.

Figure 4.4 reprinted with permission. ...

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