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Understanding Your Users by Catherine Courage, Kathy Baxter

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CHAPTER 4

SETTING UP FACILITIES FOR YOUR USER REQUIREMENTS ACTIVITY

Introduction

You may already have access to a usability lab at your company or your client’s site. If so, it was most likely built with the intent of conducting one-on-one usability evaluations. Will this lab work for collecting user requirements? Yes and no. For individual activities (i.e., interviews, solo card sort), your current set–up ...

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