Understanding Your Users

CHAPTER 4

SETTING UP FACILITIES FOR YOUR USER REQUIREMENTS ACTIVITY

INTRODUCTION

USING YOUR COMPANY’S EXISTING FACILITIES

RENTING A MARKETING OR HOTEL FACILITY

BUILDING A PERMANENT FACILITY

Components of a Devoted User Requirements Facility

Lab Layout

DIGITAL VERSUS ANALOG LABS

Analog Recording

Digital Recording

PULLING IT ALL TOGETHER

CASE STUDY: DESIGNING AN INNOVATIVE COST-EFFECTIVE USABILITY LAB

Introduction

You may already have access to a usability lab at your company or your client’s site. If so, it was most likely built with the intent of conducting one-on-one usability evaluations. Will this lab work for collecting user requirements? Yes and no. For individual activities (i.e., interviews, solo card sort), your current set–up ...