February 2022
Beginner
65 pages
1h 13m
English
Content preview from User Journey Mapping
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 2: The Different Types of Maps and How to Use Them
In Chapter 1 of this book, I explained what user journey maps are, why they’re useful, and what to include in them. I also explained the things to watch out for when creating user journey maps.
You now have an idea of the type of things we’ll be building. Chapter 1 mostly focused on one type of map: the current journey map. But user journey maps come in many different flavors. This second tutorial will focus on what makes the user journey map such a versatile tool. You can map plenty of journey types, in many different ways.
We’ll cover some of the most common “types” of user journey maps. Apart from current journey maps, there can be hypothetical discovery maps, future maps, and even ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.